Terms & Conditions

Terms & Conditions of Service & Returns Policy

The following terms and conditions apply to all transactions on the www.vanjak.com web site. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by a partner of Vanjak Rigging Supplies, hereinafter referred to as “a partner”. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT AND IT IS ONLY AT THIS POINT THAT THE ITEMS WILL BE CHARGED TO YOUR CREDIT / DEBIT CARD.

We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/Warranty and Liability

Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer’s brochures & web sites. Because this is a “trade only” (i.e. business to business) web site no customer will be deemed as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis. If you buy goods that have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.

Typing Errors

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Images / Specifications

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a product specification please let us know using the info@vanjak.com e-mail address.

Payment Method

This is a UK and Eire site only. Orders will only be accepted from UK and Eire residents for UK and Eire delivery paid for using any of the following methods:

Postal/Money Order :

 Only UK Sterling Postal Orders accepted. Please cross the order with the words A/C PAYEE ONLY.

Credit/Debit Card :

 We accept MasterCard, Visa Debit, Visa Credit, Electron, Solo, Maestro and Switch. Written orders should include the cardholder billing address, and the cardholder's signature. Surcharges for credit cards are not normally made but we reserve the right to do so, on certain orders. Your order will only be processed once authorisation of your credit card has been properly received. There is never a surcharge for Switch/Delta and other debit cards.We will process all credit/debit card transactions in sterling. The credit/debit card company will show the currency of the Customer’s country of residence on their statement.

Cheques :

 Orders paid by cheque, will not be dispatched until the cheque has cleared, for which up to 14 days should be allowed. Personal cheques may be cleared immediately provided a valid cheque guarantee card number and expiry date are written on the reverse of the cheque. A Building Society or Bankers draft will be cleared immediately provided it is presented during banking hours. Foreign cheques must be drawn on a UK bank in Sterling,otherwise further charges may be made.

Bank Transfer :

 We can accept CHAPS and BACS transfers. Our bank is the Ulster Bank Ltd, 20 Broad St Magherafelt Co Londonderry N Ireland BT45 6EA Account name Vanjak Rigging Supplies. Please contact our accounts department if you have any queries on paying by this method. With the exception of Credit/Debit Card payments the currency can be either sterling or euros. It is up to the Customer to decide which currency gives him the best price at the time of purchase. Vanjak Rigging Supplies sets the exchange rate weekly and that rate is based on the local banks euro buying rates.

Availability of Goods :

 All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.

Delivery :

 Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by instalments. Should the Customer request for the delivery to be by instalments a further agreed carriage charge will be applicable. Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Time Limitations for Notification of claims Damaged in Transit :

 As internal damage cannot always be identified on delivery, the Customer must sign the driver’s manifest as “unchecked”. Should any damage be identified on opening the package, Vanjak Rigging Supplies must be advised, in writing, within 24 hours of the exact damage. If damage to any package is identifiable even before the package is opened then the driver’s manifest must be noted accordingly and the driver’s signature also obtained. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. Vanjak Rigging Supplies will handle the claim, and an arrangement will be made to collect the damaged goods and replacements will be sent. We cannot accept any claims for damage if the above time scales and procedures are not followed.

Shortages :

 It is the Customer’s responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery driver’s manifest/consignment note. Any shortages must be noted on the driver’s manifest and it is the Customers responsibility to thereafter notify Vanjak Rigging Supplies, in writing, within 24 hours of delivery. Our Quality Procedures demand that every order is picked by one person and another member of staff checks the same order as it is packed for despatch. However should the Customer be missing an item but has signed for the correct number of packages the Customer must notify us, in writing, within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods :

 It is the Customers responsibility to notify us, in writing, of any incorrect goods supplied within 24 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision.

Non-Deliveries :

 We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note that is emailed to the Customer once the items have left our warehouse. We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Product Guarantees :

All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee usually for a period of 12 months or longer if relevant, this is in addition to the Customer’s statutory rights. If at any time goods are sold with a shorter guarantee this will be made clear to the Customer on receipt of the order and also on the product details. The purchaser shall, unless otherwise, in writing, be responsible for all carriage, telephone, postal and other incidental charges incurred during the guarantee period.

Cancellation of Orders :

Orders can be cancelled up to the point of despatch. Once despatched then the Customer has entered into a contract with the vendor as per these terms & conditions.

Returned Goods :

The vendor will not accept goods for credit or rectification unless such return has been authorised by a partner and a Returns Authorisation number obtained. The goods must be received by the vendor in stock condition, with original packaging and the vendor retains the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. A 30% restocking fee on goods returned for credit will be applied. The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to the vendor for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser. No credit shall be allowed for goods until they have been received complete and in resaleable condition.

Faulty Goods :

If you think that the product you have purchased is faulty we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights. A restocking fee of 30% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.

Dead on Arrival (DOA) :

If a product fails within the manufacturer’s DOA period, a replacement product will be offered to you when the faulty item has been returned to us.

Refunds :

If for any reason you are issued with a refund, please note the following, all refunds will be issued to the same payment method as on the original order. When a refund is processed, you will receive an email notification. A refund will usually reach your credit card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return. Goods returned within the manufacturer’s DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued.

Liability : 

Except as may be implied by law in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Force Majeure : 

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver : 

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability : 

In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law. These Terms and Condition shall be construed in accordance with North of Ireland and Northern Irish Law.