Terms & Conditions
VANJAK LIMITED TERMS OF SUPPLY
This page (together with the documents expressly referred to on it)
tells you information about us and the legal terms and conditions (Terms) on
which we sell any of the goods (Good or Goods)
listed on our website, www.vanjak.com (our site) or in our Goods
catalogue to you.
These Terms will apply to any contract between us for the sale of Goods
to you, which will also incorporate the order submission made by you via our
site, any order details provided over a telephone call or through an individual
enquiry email and the emails sent to you in accordance with clause 5.4 or
clause 5.6 (as applicable) (Contract). In the event of any conflict, these
Terms will take priority over any other document incorporated into the
Contract. Please read these Terms carefully and make sure that you understand
them, before ordering any Goods from us. Please note that before placing an
order you will be asked to agree to these Terms.
If ordering from our site, please check the box indicating that you
accept these Terms and agree to be bound by them. If you refuse to accept these
Terms, you will not be able to order any Goods from our site. If you are
ordering via email or following a telephone order, please note that by
confirming the order, you will agree to be bound by these Terms. You agree and
acknowledge that we will not sell any Goods to you on any terms and conditions
provided by you or on any amended version of these Terms.
You should print a copy of these Terms for future reference.
We may amend these Terms from time to time, as set out in clause 6.
Every time you wish to order Goods, please check these Terms to ensure you
understand the terms which will apply at that time.
We operate the website www.vanjak.com. We are Vanjak Limited, a
company registered in Northern Ireland under company number NI637607 and with
registered office and main trading address at 108-114 Moneymore Road,
Magherafelt, County Londonderry, BT45 6HJ. Our VAT number is 422132114.
To contact us, please email email@example.com.
The images of the Goods on our site are for illustrative purposes only.
Although we have made every effort to display the colours accurately, we cannot
guarantee that your computer's display of the colours accurately reflect
the colour of the Goods. Your Goods may vary slightly from those images.
The packaging of the Goods may vary from that shown on images on our site.
All Goods shown on our site are subject to availability. We will inform you by
e-mail as soon as possible if the Good you have ordered is not available and we
will not process your order if made.
WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with our
read this, as it includes important terms which apply to you.
This clause 4.1 only applies if you are a consumer:
Our Goods shall be as described, fit for purpose and of satisfactory
quality. As a consumer, you have legal rights in relation to Goods that are
faulty or not as described. Advice about your legal rights is available
from your local Citizens' Advice Bureau or Trading Standards office. Nothing in
these Terms will affect these legal rights. We are under a legal duty to supply
Goods that are in conformity with the Contract.
This clause 4.2 only applies if you are a business customer:
(a) if you are not a consumer, you confirm that you have authority
to bind any business on whose behalf you use our site or contact us to place an
order to purchase Goods; and (b) these Terms and the documents referred to
in it constitute the entire agreement between you and us with respect to any
purchase of the Goods. You acknowledge that you have not relied on any
statement, promise or representation made or given by or on behalf of us which
is not set out in these Terms.
THE CONTRACT IS FORMED BETWEEN YOU AND US
On our site:
To place an order on our site, please: sign in; select and add the Good to your
shopping cart (you can later amend the quantity of the same Good from your
cart); when finished shopping, click ‘Proceed to Checkout’; follow the
on-screen instructions for payment and delivery; then click ‘Purchase’.
Our order process allows you to check and amend any errors before submitting
your order to us. Please take the time to read and check your order at each
page of the order process.
After you place an order, you will receive an e-mail from us acknowledging that
we have received your order. However, please note that this does not mean that
your order has been accepted. Our acceptance of your order will take
place as described in clause 5.4.
We will confirm our acceptance of orders placed via our site, or our acceptance
of an offer made by you in accordance with clause 5.6, to you by sending you an
e-mail that confirms that the Goods have been dispatched (Dispatch
Confirmation). The Contract between us will only be formed when we send you the
Email or telephone order:
To place an order via email or telephone, please email or call us and provide
(full Good details and requested quantity, delivery address, your name, and
your email address). Please note that this does not mean that your order has
been accepted. The Contract between us will be formed in accordance with the
process described in clause 5.6.
Following receiving a call or email from you in accordance with clause 5.5, we
will respond with an email setting out the order details, price quote and
estimated delivery time and attaching these Terms (Quote). You must confirm the
order details set out in the Quote and provide us with valid payment details 3
working days to constitute an offer to purchase the Goods. Your confirmation of
the details set out in the Quote cannot attempt to incorporate any other terms
and conditions to the Contract, or amend these Terms. Our acceptance of your
offer will take place whenever we send you a Dispatch Confirmation or process
payment of the Good (whichever is earlier).
If we are unable to supply you with a Good, for example because that Good is
not in stock or no longer available or because of an error in the price of the
Good as referred to in clause 9.5, we will inform you of this by e-mail and we
will not process your order. If you have already paid for the Goods, we will
refund you the full amount as soon as possible.
We will not process an order or supply any Good without receiving confirmation
(including all required information for payment) of the Quote from you. We will
not be responsible for you not receiving a Quote. Please ensure your email
account is configured to receive emails from firstname.lastname@example.org
RIGHT TO VARY THESE TERMS
We may revise these Terms from time to time at our discretion, including,
without limitation, in the following circumstances: (a) changes in how we
accept payment from you; and (b) changes in relevant laws and regulatory
Every time you order Goods from us, the Terms in force at that time will apply
to the Contract between you and us.
CONSUMER RIGHT OF RETURN AND REFUND
clause 7 only applies if you are a consumer.
If you are a consumer, you may have a legal right to cancel a Contract under the
Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 during the period set out below in clause 7.3. This means that
during the relevant period if you change your mind or for any other reason you
decide you do not want to keep a Good, you can notify us of your decision to
cancel the Contract and receive a refund. Advice about your legal right to
cancel the Contract under these regulations is available from your local
Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of: (a) any
perishable or date sensitive Goods; (b) any Goods made to your specification or
clearly personalised; (c) Goods on which the seal has been broken, which cannot
be returned due to health protection or hygiene reasons; or (d) any fragile
Goods or sale items.
Your legal right to cancel a Contract (if applicable) starts from the date of
the Dispatch Confirmation or the date payment is processed by us, which is when
the Contract between us is formed. If the Goods have already been delivered to
you, you have a period of 14 (fourteen) working days in which you may cancel,
starting from the day after the day you receive the Goods. If you order
multiple Goods in one transaction, we will try to deliver all Goods at the same
time. However, in the event that multiple Goods are ordered in one transaction
but delivered in different deliveries, the 14 (fourteen) day cancellation
period will begin on the day after the day you receive the final delivery.
If you wish to cancel a Contract, please e-mail us at email@example.com or
write to us at 108-114 Moneymore Road, Magherafelt, County Londonderry, BT45
6HJ to tell us. You may wish to keep a copy of your cancellation notification
for your own records. If you send us your cancellation notice by e-mail or by
post, then your cancellation is effective from the date you sent us the e-mail
or posted the letter to us. Please include within your cancellation notice a
return postal address or email address, details of your order to help us
identify it (such as order confirmation number and order date) and confirmation
of whether or not the Goods have been opened.
Upon receipt of your cancellation notice, we will reply to you in the same
format to confirm whether the Contract may be cancelled.
If the right to cancel applies, you will receive a full refund of the price you
paid for the Goods and the applicable delivery charges you would have paid for
if you had chosen the least expensive delivery option available to you.
However, please note we are permitted by law to reduce your refund to reflect
any reduction in the value of the Goods, if this has been caused by your
handling them in a way which would not be permitted in a shop. If we refund you
the price paid before we have inspected the goods and later discover you have
handled them in an unacceptable way, you must repay an appropriate amount to
us, (as decided in our sole discretion). We will process the refund due
to you as soon as possible and, in any case: (a) if the Goods were not
delivered to you, within 14 days of the day on which you gave us notice of
cancellation as described in clause 7.4; or (b) if the Goods were delivered to
you, 14 days after the day on which we receive the Good back from you or, if
earlier, the day on which you supply evidence of having sent the goods back. If
you returned the Goods to us because they were faulty or mis-described, please
see clause 7.7.
If you have returned the Goods to us under this clause 7 because they are
faulty or mis-described, we will refund the price of a defective Good in full,
any applicable delivery charges, and any reasonable costs you incur in
returning the item to us.
If you cancel a Contract in accordance with this clause 7: (a) we will refund
you on the credit card or debit card used by you to pay. If you used vouchers
to pay any amount for the Goods, then we may refund you in vouchers; (b) if the
Goods were delivered to you before you decide to cancel the Contract: (i) you
must return the Goods to us as soon as reasonably practicable; (ii) unless the
Goods are faulty or not as described (in this case, see clause 7.7), you will
be responsible for the cost of returning the Goods to us; and (iii) you have a
legal obligation to keep the Goods in your possession and to take reasonable
care of the Goods while they are in your possession.
As a consumer, you will always have legal rights in relation to Goods that are
faulty or not as described. These legal rights are not affected by the returns
policy in this clause 7 or these Terms. Advice about your legal rights is
available from your local Citizens' Advice Bureau or Trading Standards office.