UK & ROI Delivery

Trade Accounts Only

Customer Support

Terms & Conditions

Vanjak Ltd. Returns Policy

This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the goods (Good or Goods) listed on our website, (our site) or in our Goods catalogue to you.

These Terms will apply to any contract between us for the sale of Goods to you, which will also incorporate the order submission made by you via our site, any order details provided over a telephone call or through an individual enquiry email and the emails sent to you in accordance with clause 5.4 or clause 5.6 (as applicable) (Contract). In the event of any conflict, these Terms will take priority over any other document incorporated into the Contract. Please read these Terms carefully and make sure that you understand them, before ordering any Goods from us. Please note that before placing an order you will be asked to agree to these Terms.

If ordering from our site, please check the box indicating that you accept these Terms and agree to be bound by them. If you refuse to accept these Terms, you will not be able to order any Goods from our site. If you are ordering via email or following a telephone order, please note that by confirming the order, you will agree to be bound by these Terms. You agree and acknowledge that we will not sell any Goods to you on any terms and conditions provided by you or on any amended version of these Terms.

You should print a copy of these Terms for future reference.

We may amend these Terms from time to time, as set out in clause 6. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.

1. Information About Us

1.1        We operate the website We are Vanjak Limited, a company registered in Northern Ireland under company number NI637607 and with registered office and main trading address at 108-114 Moneymore Road, Magherafelt, County Londonderry, BT45 6HJ. Our VAT number is 422132114.

1.2        To contact us, please email

2. Our Goods

2.1       The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images.

2.2        The packaging of the Goods may vary from that shown on images on our site.

2.3         All Goods shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Good you have ordered is not available and we will not process your order if made.

3. How We Use Your Personal Information

We only use your personal information in accordance with our Privacy Policy which can be found at Vanjak Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.

4. Contracting

4.1          This clause 4.1 only applies if you are a consumer:

Our Goods shall be as described, fit for purpose and of satisfactory quality. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights. We are under a legal duty to supply Goods that are in conformity with the Contract.

4.2           This clause 4.2 only applies if you are a business customer:

(a) if you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site or contact us to place an order to purchase Goods; and (b) these Terms and the documents referred to in it constitute the entire agreement between you and us with respect to any purchase of the Goods. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms.

5. How The Contract Is Formed Between You and Us

On Our Site:

5.1           To place an order on our site, please: sign in; select and add the Good to your shopping cart (you can later amend the quantity of the same Good from your cart); when finished shopping, click ‘Proceed to Checkout’; follow the on-screen instructions for payment and delivery; then click ‘Purchase’.

5.2           Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.3             After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.4.

5.4             We will confirm our acceptance of orders placed via our site, or our acceptance of an offer made by you in accordance with clause 5.6, to you by sending you an e-mail that confirms that the Goods have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

Email or Telephone Order:

5.5             To place an order via email or telephone, please email or call us and provide (full Good details and requested quantity, delivery address, your name, and your email address). Please note that this does not mean that your order has been accepted. The Contract between us will be formed in accordance with the process described in clause 5.6.

5.6            Following receiving a call or email from you in accordance with clause 5.5, we will respond with an email setting out the order details, price quote and estimated delivery time and attaching these Terms (Quote). You must confirm the order details set out in the Quote and provide us with valid payment details 3 working days to constitute an offer to purchase the Goods. Your confirmation of the details set out in the Quote cannot attempt to incorporate any other terms and conditions to the Contract, or amend these Terms. Our acceptance of your offer will take place whenever we send you a Dispatch Confirmation or process payment of the Good (whichever is earlier).

5.7             If we are unable to supply you with a Good, for example because that Good is not in stock or no longer available or because of an error in the price of the Good as referred to in clause 9.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.

5.8             We will not process an order or supply any Good without receiving confirmation (including all required information for payment) of the Quote from you. We will not be responsible for you not receiving a Quote. Please ensure your email account is configured to receive emails from

6. Our Right To Vary These Terms

6.1          We may revise these Terms from time to time at our discretion, including, without limitation, in the following circumstances: (a) changes in how we accept payment from you; and (b) changes in relevant laws and regulatory requirements.

6.2           Every time you order Goods from us, the Terms in force at that time will apply to the Contract between you and us.

7. Your Consumer Right Of Return and Refund

This clause 7 only applies if you are a consumer.

7.1         If you are a consumer, you may have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 7.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Good, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office.

7.2         However, this cancellation right does not apply in the case of: (a) any perishable or date sensitive Goods; (b) any Goods made to your specification or clearly personalised; (c) Goods on which the seal has been broken, which cannot be returned due to health protection or hygiene reasons; or (d) any fragile Goods or sale items.

7.3         Your legal right to cancel a Contract (if applicable) starts from the date of the Dispatch Confirmation or the date payment is processed by us, which is when the Contract between us is formed. If the Goods have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day after the day you receive the Goods. If you order multiple Goods in one transaction, we will try to deliver all Goods at the same time. However, in the event that multiple Goods are ordered in one transaction but delivered in different deliveries, the 14 (fourteen) day cancellation period will begin on the day after the day you receive the final delivery.

7.4           If you wish to cancel a Contract, please e-mail us at or write to us at 108-114 Moneymore Road, Magherafelt, County Londonderry, BT45 6HJ to tell us. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. Please include within your cancellation notice a return postal address or email address, details of your order to help us identify it (such as order confirmation number and order date) and confirmation of whether or not the Goods have been opened.

7.5           Upon receipt of your cancellation notice, we will reply to you in the same format to confirm whether the Contract may be cancelled.

7.6           If the right to cancel applies, you will receive a full refund of the price you paid for the Goods and the applicable delivery charges you would have paid for if you had chosen the least expensive delivery option available to you. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we have inspected the goods and later discover you have handled them in an unacceptable way, you must repay an appropriate amount to us, (as decided in our sole discretion). We will process the refund due to you as soon as possible and, in any case: (a) if the Goods were not delivered to you, within 14 days of the day on which you gave us notice of cancellation as described in clause 7.4; or (b) if the Goods were delivered to you, 14 days after the day on which we receive the Good back from you or, if earlier, the day on which you supply evidence of having sent the goods back. If you returned the Goods to us because they were faulty or mis-described, please see clause 7.7.

7.7            If you have returned the Goods to us under this clause 7 because they are faulty or mis-described, we will refund the price of a defective Good in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

7.8            If you cancel a Contract in accordance with this clause 7: (a) we will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay any amount for the Goods, then we may refund you in vouchers; (b) if the Goods were delivered to you before you decide to cancel the Contract: (i) you must return the Goods to us as soon as reasonably practicable; (ii) unless the Goods are faulty or not as described (in this case, see clause 7.7), you will be responsible for the cost of returning the Goods to us; and (iii) you have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods while they are in your possession.

7.9            As a consumer, you will always have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Select your currency